Frequently Asked Questions
Everything you need to know about our handcrafted home essentials
What materials are used in P•TAL products?
We specialize in authentic, high-quality metals including Brass, Copper, and Kansa. Each piece is handcrafted by traditional artisans to ensure durability and timeless aesthetic appeal for your home.
How should I clean and maintain my metalware?
To maintain the shine of your P•TAL products, we recommend using a mixture of lemon and salt or specialized metal cleaning powders. Avoid using harsh chemical detergents or abrasive scrubbers that may scratch the surface.
How long does shipping take?
Standard domestic orders are typically processed within 2-3 business days and delivered within 5-7 business days. International shipping times vary by location, usually ranging from 10-15 business days.
Do you offer returns or exchanges?
Yes, we offer a 7-day return policy for unused items in their original packaging if they arrive damaged or defective. Please contact our support team with photos of the product to initiate the process.
Is your cookware safe for daily use?
Absolutely. Our Kansa and Brass products are designed with traditional health benefits in mind and are 100% food-safe. We ensure that our tin-lining (Kalai) process is done meticulously where required for acidic cooking.
Can I track my order online?
Once your order is dispatched, you will receive a confirmation email and SMS containing a tracking link and a unique AWB number to monitor your shipment's progress in real-time.